Social service providers and managing authorities in all EU Member States can now receive tailored support and advice on how to access and use EU funds through a new online helpdesk. The helpdesk has been funded by the European Social Fund Plus (ESF+), and was developed in an accessible format that is available in all 24 official EU languages.
Launched by the European Association of Service providers for Persons with Disabilities (EASPD) and 15 partner organisations, the website will be the central point for all the information collected and tools produced to help social services, such as health care, housing, employment assistance and childcare providers – as well as local and regional managing authorities – get access to EU Funds.
Robust service
The main feature of the website is its online Helpdesk service, where social services can submit questions, or request information on the access and use of EU funding. The Helpdesk team will then provide tailored answers to those seeking support, helping them to better understand the process of applying for EU funds. Beneficiaries will also be supported in finding relevant organisations to create project partnerships, or examples of good practices for developing a project.
Alongside this, the website has a Resource Centre, which will contain all materials produced via the project, such as a toolkit on Facilitating the ESF+ and the European Regional Development Fund (ERDF) for Social Services. In the EU Funds section, users will find information about the latest open calls launched by the European Commission, opportunities for trainings and networking, and specific information about the structure and management of EU funds in EU Member States.
Planned additions
On top of resources and support, a massive open online course (MOOC), which is currently in development, will also be freely available in all EU languages. It will offer training modules on the access to, use of, and reporting on the ESF+, ERDF and other funding opportunities.
Ultimately, the Helpdesk project aims to contribute to the implementation of EU social policy frameworks, especially the European Pillar of Social Rights and its action plan. In a time when the demand for quality care and support is increasing, the Helpdesk has the potential to create a positive impact on the social services sector. It is crucial to ensure that funds available at the EU level are used in a meaningful way to finance innovative and impactful social projects.
